Drinking Water
Fault Reporting - Letting Council Know
Like any service, Council’s water supply can occasionally have a problem. It might be discoloured water, or the sudden appearance of a leak in a pipeline, or something else. If you discover a problem please contact us as soon as possible so that we can investigate, repair the problem, and get the service back to normal.
Please, contact our staff first, rather than our contractor or your local Councillor, to report any problems with Council water supply, sewerage or stormwater systems. Your call will be passed onto our contractor for action, and also logged into our database as a service request where it will be recorded and the response can be tracked.
Call 03 419 0200 or 0800 801 350 (Toll Free in NZ) - After Hours or Emergency call 0800 801 350 - Email: help.desk@cluthadc.govt.nz
Boil Water Notices
Occasionally an unforseen event may mean that Council needs customers to take extra measures to make sure water is safe to use. When this happens, Council issues a Boil Water Notice which will contain the steps that you need to take. A Boil Water Notice requires that all water to be consumed (including water for teeth cleaning, and washing fruit and vegetables) should be boiled for 1 minute before it is used. Visit our Water Safety page for more information on boil water notices.
Public Health Notice
Some plumbing fittings have the potential to allow minute traces of metals to accumulate in water standing in the fittings for several hours. Although the health risk is small, the Ministry of Health recommends that you flush a cup-full of water from your drinking-water tap each morning before use to remove any metals that may have dissolved from the plumbing fittings. We are recommending this simple precaution for all households, including those on public and private water supplies.