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Drinking Water

To make sure water is safe for consumption, Council processes and treats all water before it is supplied, and then regularly tests the water to make sure the treatments are working. Council is required to share this information with the Otago Regional Council which issues Resource Consents that permit Clutha District Council’s water activities.

Council water supplies are legislated by the Water Services Act 2021 and the Drinking Water Quality Assurance Rules 2022. Taumata Arowai is the water services regulator for Aotearoa New Zealand.

Urban water supplies include Balclutha, Kaitangata, Lawrence, Milton, Owaka and Tapanui. With the exception of Owaka, provide an unrestricted supply of potable water for domestic, commercial and industrial use within each scheme area. 30% of the water produced is for domestic consumption with the balance being largely used for stock water.

Clutha District Council looks after 22 water schemes that supply water to 15 towns and more than 2,000 rural properties, providing water for households and for livestock. Approximately a third of the water we produce is used for domestic consumption, and the rest is largely used for livestock. Visit our Rural Water Schemes page for more information on the schemes throughout our district.

Connection to the Council water supply

When applying for a new water connection, connection upgrade, or to have your water connection relocated, you will need to complete an application form.

A water connection application can also be applied for as part of a building consent.

The application for water connection form allows for:

  • residential and commercial connections
  • subdivision considerations
  • rural restricted supply
  • fire service connections.

Fault Reporting - Letting Council Know

Like any service, Council’s water supply can occasionally have a problem. It might be discoloured water, or the sudden appearance of a leak in a pipeline, or something else. If you discover a problem please contact us as soon as possible so that we can investigate, repair the problem, and get the service back to normal.

Please, contact our staff first, rather than our contractor or your local Councillor, to report any problems with Council water supply, sewerage or stormwater systems. Your call will be passed onto our contractor for action, and also logged into our database as a service request where it will be recorded and the response can be tracked.

Call 03 419 0200 or 0800 801 350 (Toll Free in NZ) - After Hours or Emergency call 0800 801 350 - Email: help.desk@cluthadc.govt.nz

Boil Water Notices

Occasionally an unforseen event may mean that Council needs customers to take extra measures to make sure water is safe to use. When this happens, Council issues a Boil Water Notice which will contain the steps that you need to take. A Boil Water Notice requires that all water to be consumed (including water for teeth cleaning, and washing fruit and vegetables) should be boiled for 1 minute before it is used. Visit our Water Safety page for more information on boil water notices.

Public Health Notice

Some plumbing fittings have the potential to allow minute traces of metals to accumulate in water standing in the fittings for several hours. Although the health risk is small, the Ministry of Health recommends that you flush a cup-full of water from your drinking-water tap each morning before use to remove any metals that may have dissolved from the plumbing fittings. We are recommending this simple precaution for all households, including those on public and private water supplies.

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