Got questions?
Why do I have to save places as specific addresses, why can't I save the whole district?
The aim of Antenno is to provide relevant information for places you care about. If it was broader, Antenno posts would start to resemble a social media feed that you need to sift through to find messages relevant to you. If something comes up that affects the entire district, you'll still receive a notification.
Can I opt out of a topic for a specific place?
Yes, even if the places are in the same area. As an example, if you save your work address (where you don't want to receive recycling reminders) and your home address (where you DO want to receive recycling reminders), you can choose to opt out of receiving recycling reminders for your work address.
Sometimes notifications seem to be delayed, why?
The app requires either a WiFi connection or mobile data to receive notifications. If you are somewhere without WiFi and don't have your mobile data on, you won't receive new posts until you are connected again.
Sometimes I don't get a notification for a long period of time, why?
If there hasn't been any incidents or information relevant to your saved places you won't be sent any notifications! Don't worry – Antenno will let you know when something happens.
If I have more than one place saved, how do I know which area the notification is for?
Each notification shows which of your saved places it relates to, by displaying the places' nickname at the top left.
For example, if you have saved three places (your home, your work and your rental property for example) you will see that for a rates reminder (a district wide message) all three nicknames appear at the top as this post is relevant to all three places.
